- Basics - How to Place an Order
- Vintage Substitution - << policy >>
- Basics - Payment Options
- Basics - Email Confirmations
- States To Which AOCfinewines.com Ships
- Shipping states - why AOCfinewines.com can't ship everywhere (even under new laws)
- Basics - Help finding particular wines
- Learning about wine and choosing the right wines for certain foods
- Credit card error in the shopping cart - what to do

Basics - How to Place an Order

Placing your order with AOCfinewines.com is simple and convenient. Please follow these six easy steps:

1. Select AOCfinewines.com products by clicking "add to cart"
2. Log-in or create a new account
3. Enter your billing information
4. Enter your shipping information
5. Confirm your order

To ensure that your order is processed in a timely fashion, please review the following information:

Legal Age Requirement. All wine is being sold by AOCfinewines.com. Wine may be sold and delivered only to a person who is at least 21 years old. By virtue of your order with AOCfinewines.com you represent to us that you are at least 21 years old and the person to whom any wine will be delivered is also 21 years old. At the time of delivery, any shipment containing an alcohol beverage product will require the signature of an adult possessing valid picture identification issued by a government agency proving he or she is at least 21 years old.

Preventing Underage Purchases:
AN ADULT SIGNATURE IS REQUIRED BY LAW FOR ALL DELIVERIES!
If no one is available to receive the package, a subsequent attempt to deliver will be made. We encourage you to use a commercial business address such as your office to assure the fastest delivery time. If subsequent attempts are unsuccessful, your order will be returned to the logistics center it originally shipped from. An additional fee will apply to reship undeliverable packages.
AOCfinewines.com recognizes and complies with all federal, state, and local laws regarding sale of alcohol to minors. All shipments require an adult signature; proof of age will be verified by delivery carrier. No deliveries will be made to a visibly intoxicated person.

Vintage Substitution - << policy >>

On occasion the chosen vintage of a wine will sell out or be replaced by a new release after your order is placed. In such cases, AOCfinewines.com will substitute with a comparable vintage.

Basics - Payment Options

AOCfinewines.com accepts payment through the following credit cards: Visa®, MasterCard®, American Express®

Basics - Email Confirmations

Wine.com sends email order confirmations to the address specified in your account. An email confirmation of new orders is sent that specifies when your package has been shipped. Email confirmations are considered a service, and are therefore still delivered to customers that have requested not to receive promotional email messages from AOCfinewines.com.

States To Which AOCfinewines.com Ships

Shipping states - Why AOCfinewines.com can't ship everywhere(even under new laws)

Some states do not allow retailers to ship wine over state lines, so if a retailer doesn't have a warehouse in these states, it cannot sell wine to customers in these states. We can, however, ship many other products like gift baskets and gourmet foods to these states, and customers in these states can order gifts of wine for friends and family elsewhere.

Recent changes to some state alcohol-shipping laws (made in the wake of a 2005 Supreme Court ruling on interstate wine sales) apply only to direct shipments from wineries, and have no effect on wine retailers like AOCfinewines.com.

To learn more about wine shipping laws, please visit the following site for links to each state's Alcoholic Beverage Control agency:

http://www.ncsla.org/states.htm

To see a list of states to which we do and do not ship wine, click here.

Basics - Help finding particular wines

AOCfinewines.com carries mostly recent wines (1995 and later) from wine sellers that can provide a significant quantity of product to each of our warehouses in several states. With that in mind, we're happy to help customers find the right AOCfinewines.com wine for their needs. If you're unable to find the wine you're looking for on the AOCfinewines.com site, you may use the "Advanced Search" section or contact us: contact@aocfinewines.com.

Learning about wine and choosing the right wines for certain foods

An entire section of the AOCfinewines.com site is dedicated to helping customers learn about wine. To get started, please visit http://www.aocfinewines.com/lemondeduvin

Here you can learn about...
     - how to select a great wine
     - dozens of great recipes
     - types of wine and various wine-growing regions
     - wine tasting and stemware
...and much more!

Credit card error in the shopping cart - what to do?

Generally these errors are related to one of three problems:
- One or more fields was left blank in the Billing Information screen
- One or more fields contained invalid data in the Billing Information screen
   (for example, an incorrect expiration date, or transposed digits in the card number or address)
- The billing name and/or address you provided don't match the information associated with the credit card entered
If you feel you have entered all your card information correctly, you may want to try another credit card for your AOCfinewines.com purchase - then contact the issuer of the first card to report the problem you experienced.